Refund & Return Policy

Due to the nature of our products, all sales are final.

We do not accept returns or provide refunds for products that have been opened, used, consumed, or purchased in error.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during transit, defective upon arrival, or incorrect due to our error, please contact us within 10 days of delivery at info@doyoulovesalt.com

To be eligible for consideration, you must provide:

• Your order number or reply from your order confirmation email
• A description of the issue
• Clear photographs of the product, packaging, and shipping label

Claims submitted after 10 days of delivery may not be eligible for review.

Upon verification of the issue, we may, at our sole discretion:

• Replace the affected product
• Issue store credit
• Issue a refund

We reserve the right to request return of the affected product before issuing any replacement, store credit, or refund.

Non-Refundable Situations

Refunds, returns, replacements, or credits will not be provided for:

• Opened or used products
• Products consumed in whole or in part
• Flavor preference or taste dissatisfaction
• Failure to achieve desired results
• Orders placed incorrectly by the customer
• Subscription orders that were not canceled before the next billing date
• Shipping delays caused by carriers
• Packages marked as delivered by the carrier
• Normal product variation in color, texture, or appearance
• Improper storage or handling after delivery

Chargebacks & Payment Disputes

By placing an order, you agree to contact SALTR directly regarding any concerns before initiating a chargeback or payment dispute.

Initiating a chargeback for a delivered order without first contacting our support team may be considered a violation of this policy.

We maintain records of order confirmations, shipment tracking, delivery confirmations, customer communications, and acceptance of our Terms of Service and Refund Policy for the purpose of responding to payment disputes.

Policy Acceptance

By completing a purchase on this website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

CANADIAN ORDERS: 

Refunds on applicable duties and import taxes are handled on a case by case basis, depending on the conditions of your refund.

Please do not send your purchase back to the manufacturer.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@doyoulovesalt.com